If articles delivered were not ordered, or an alternative
product is sent and these items are not required, they will be
returned to you along with a notification of discrepancy advising
the reason for the return. Please do not raise a credit note
upon receipt of the notification of discrepancy as this
document is an advice only. If necessary an official credit note
request will follow in due course.
In the event where we receive an invoice and are charged for any
article(s) which were not ordered and returned, we will notify you
in writing and request that the invoice be credited in full and a
new invoice be issued (minus the incorrect articles). If you have
already raised a credit note for the incorrect items against the
invoice, then the credit note will also need to be cancelled. To
avoid any delay in payment we ask that you adhere to this policy at
Did you know
PAK'nSAVE was the first to install self checkouts in NZ.