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Post Earthquake Store Updates

It's been 15 days of giving, and we haven't even hit Christmas

Updated November 30, 2016

- Foodstuffs South Island has donated more than $50,000 to people in need

- Additional product has been donated to the Kaikoura marae, Kaikoura Hospital

Since the big shakes on November 14, for 'Foodies', as the company is known fondly, it's been about how much they can give in time, money and energy to get North Canterbury back on track again. Kaikoura has been a big beneficiary - and it's the least the team could do for one of New Zealand's well known towns.

"I have to take my hat off to Glen Steele and his team at New World Kaikoura and our support crew from Christchurch," says Steve Anderson, CEO Foodstuffs South Island, "They have been working non-stop to get the store up and running with ample fresh supplies for the locals delivered through a combination of air, land and sea. They've done it with a smile on their faces as wide as the ocean lapping on Kaikoura beaches."

In addition to the goods Foodstuffs South Island has donated to the community through the team at Civil Defence, they've also given out more than $50,000 worth of emergency grants to people who have been hit hard by the 7.8 earthquake.

Foodstuffs South Island has a Community Trust which swings into action at times like these. "We've had this in place for a while now - and in addition to the work we do on a day-to-day basis to support the community, it enables us to help fellow New Zealanders who need urgent support. When families, individuals and community groups approach us for help we quickly evaluate their needs and decide what we can do. It works well - the feedback we get is overwhelmingly positive," says Anderson.

As work continues to get Kaikoura back to normal operations, the New World team, supported by Foodstuffs South Island, will certainly be doing their part to make a difference. As we head into the holiday season, which is destined to be vastly different than expected, the natural generosity of New Zealanders and New Zealand companies is really showing through.

You can apply to the Foodstuffs South Island Community Trust through this website:

 Feeding Kaikoura - the week in numbers

  • New World Kaikoura open for business and feeding the community
  • The Foodstuffs team doing whatever it takes to get supplies into town; truck, frigate, chopper
  • Staff coming in from Christchurch to relieve the local team

Updated November 18, 2016

It's been a week all about numbers, with 7.8 being the one on everyone's lips in Kaikoura and surrounding regions.  The community is facing some significant challenges adjusting to their new normal which includes having to get creative with tinned food and other pantry staples.*

"Yesterday (17/11/16) was pretty busy for our distribution team.  We choppered in 17 pallets of goods, loaded 30 pallets into the HMNZS Canterbury - which is now anchored and being offloaded, and we have another 12 pallets of products on trucks in Culverden waiting to be airlifted into town.  It's honestly like an episode of Thunderbirds - with all systems go," says Steve Anderson, Managing Director, Foodstuffs New Zealand Ltd.

"We're also sending in a team from Christchurch to support Glen and Melissa, our owner-operators who have led an amazing crew - their sole priority has been to ensure that the local community and visitors can be well-fed and watered.  They have done a sterling job."

Product coming through includes emergency supplies such as water, disinfectant, nappies and other hygiene products along with canned goods and pantry stable fresh food like potatoes and onions.  "We are really pleased to have so much product coming through now - and are grateful for the help we've had from our wonderful staff, the local community plus the team at head office," says Glen Steele. "We're currently trading from 8am - 5pm and will review the hours early next week."

"The robust systems we have in place for times like these are working well.  Our team, our stores and our distribution network are all working as usual, with the obvious exception of Kaikoura - but even there, we're doing better than expected," affirms Anderson. 

Other updates:

Hanmer Springs is well and truly open for business, including the Hanmer Springs Four Square. "We escaped the quakes with surprisingly little damage as did the vast majority of attractions and accommodation options. The lack of damage here means our local community has been focused on collecting donations and delivering essentials to those who need them elsewhere," says John Dawber, owner/operator.  "We encourage people to head our way and relieve some of the tension they are no doubt feeling after the events of the week. There's nothing like a soak in a hot spring or a spa massage to get you back on track."

Four Square Kaikoura and Henrys remain closed at this point.

Otherwise, distribution and stocks are holding up well throughout the South Island.

*Simple recipes using cans (and other shelf stable stuff)

When your power supply is intermittent and your best option is using canned goods it can get a little challenging in what's left of the kitchen.  Here are a couple of simple, nourishing meal ideas which you can whip up in a few minutes over a gas ring or on the BBQ.

Three Bean Chili - it's warm, delicious and packed with protein

In a large saucepan fry off an onion, if you have one, until soft.  If you don't - don't worry.   Add a tin each of crushed tomatoes, diced tomatoes, pinto beans, white beans, red kidney beans and if you have it a couple of pinches of dried chilli flakes and Tabasco sauce for a bit of a kick. Heat to boiling then reduce heat to low, cover and simmer 15 minutes to blend flavours, stirring occasionally. If you can get your hands on a bit of cheese or parsley from the garden, sprinkle this on top as you serve in a bowls.  Should feed around six hungry people.

Hawaiian Fried Rice - summer flavours from a can

You'll need a saucepan and a fry pan for this one. First grab the saucepan, and heat a container of liquid chicken stock to boiling; add 1 cup of either brown or white rice. Reduce heat to low. Cover and simmer for around 20 minutes. Meanwhile, in a fry pan heat a tbsp. of oil and scramble two eggs if you have them. Remove to plate when they are cooked to your liking. Fry off a diced onion (and, if you have it, a diced clove of garlic) until soft. Add the drained, cooked rice to the fry pan and then stir in two tbsp. of soy sauce, a drained can each of diced Spam, corn, peas, diced pineapple and mix well.  Cook 5 minutes until ingredients are heated through. Serve to the troops - should feed around four.

Kiwi spirit well and truly alive at New World Kaikoura

  • Store open and trading thanks to amazing efforts by staff and support from customers
  • Supplies available for the community thanks to concerted effort from the business, Civil Defence, RNZAF and more

Updated November 17, 2016 

New World Kaikoura owners Glen Steele and Melissa Sprott have been blown away by how their team has rallied to get the store up and running in hugely challenging conditions.

"We're open, there is product on the shelves and the community is relieved that they can get much-needed supplies. None of this would have been possible without the fantastic efforts of our wonderful staff.  Their own homes and families have been affected by the quakes and the on-going aftershocks but, like us, they understand how we all want to get back to normal as quickly as possible," says Glen.  "The team are like family to us, and when things calm down we'll definitely be having a BBQ and a few beers to say thank you."

The Inland Road from Culverden to Kaikoura is now open to Civil Defence and which will, in the next few days, enable a more regular supply of products for the store which is currently the only supermarket option for the community. Glen and Melissa believe that getting the business up and trading again at full capacity will definitely boost spirits - and enable the town to recover more quickly.

The New World Kaikoura store is currently open from 8 am to 5 pm. Operating hours will be re-assessed on Monday 21 November, as Glen and Melissa are keen to let the community know the expected hours for the following week as soon as they can. 

Glen says, "The most sought after items post-quake have been tinned food, beverages including water and other non-perishables such as nappies and personal hygiene products." 

"It's been tough for the locals not being able to shower - these everyday activities are now very much a luxury.  Just like the Christchurch quakes keeping clean and comfortable is one of the most important concerns for our customers.  Sanitiser and other non-water based products such as wipes are very much in demand," adds Melissa. "Other than that, it's business as usual in these unusual times - we are adjusting to our new normal. And we're really grateful that we've been able to get back up and running quickly thanks to everyone pulling together, as is the Kiwi way.

New World Kaikoura re-opens

Updated 15 November 2016, 10:30am

There's some good news for the Kaikoura community this morning as the New World supermarket re-opened.

Steve Anderson, CEO, Foodstuffs South Island Limited says, "The team worked round the clock yesterday to get access to Kaikoura and assist the owners in re-opening the store this morning. They are facing significant challenges with key services such as power and water having been out in the town for a period of time yesterday."

"With the help of emergency services we were able to fly an engineer into Kaikoura to assess the store, thankfully it has been declared structurally sound which means we can resume trading this morning."

"The store has opened with reduced stock availability as fresh and frozen products have been affected due to the power outages. We would like to let customers know they can come to the store to access emergency supplies and staff will be on hand to assist. The store is working hard to manage stock and ensure all of the community can access supplies, and at this time customers are being served from the front foyer with the assistance of staff."

"Access to the community is still very limited and the business is working with Civil Defence to get supplies through to the store but until this detail is confirmed the store is unable to re-stock. We would ask the community to bear with the owners and their staff while they attempt to ensure everyone has the opportunity to access key staples such as water, canned goods and other essential items."

Anderson confirms that with the exception of Kaikoura, Foodstuffs (North and South Island) has more than adequate stock available so customers should not be concerned, and except for the odd delay, trucks are continuing to arrive at stores as normal and stores are managing stock to ensure that everyone has access to staple items. "It's great news that trucks are now coming across on the Interisland ferries and are able to access Christchurch via the Lewis Pass and on top of this we are continuing to utilise sea freight options."

The South Island DCs are well stocked and the business has strong resilience plans in place to ensure supply is maintained following an event such as the earthquake. Foodstuffs is working with Civil Defence, suppliers and Foodstuffs North Island to ensure continuity of supply is maintained.

"At this stage our focus is on Kaikoura and the surrounding communities which have been hardest hit. We need to ensure they have access to essential supplies of food and water, both in the short and long term. Our supply chain is incredibly robust and has been tested many times through the Canterbury earthquakes. Product is arriving to stores and a variety of freight options are being utilised across the supply chain."

Advice to customers is to shop as normal, the supply chain is intact and the business is working hard to ensure the remaining stores open as soon as possible.

Store status as of Tuesday morning 9.00am is;

Wellington region;

  • All stores are now open

Canterbury region;

  • New World Kaikoura (opened with stock limits)
  • Four Square Kaikoura (closed)
  • Henry's Kaikoura (closed)

Updated: 14 November 2016, 5:00pm

Store closure status is;

Wellington region;

  • New World Railway - opening details to be provided tomorrow morning (Tuesday 15 November)
  • New World Porirua - will be open as normal tomorrow (Tuesday 15 November)

Canterbury region;

  • New World Kaikoura (closed)
  • Four Square Kaikoura (closed)
  • Henry's Kaikoura (closed)
  • Four Square Cheviot (due to open tomorrow Tuesday 15 November)

Updated: 14 November 2016, 9:00am

We would like to advise customers that outside of the affected areas all New World, PAK'nSAVE and Four Square stores are open and operational as normal. Stores have plenty of product on the shelf and it is business as usual - we encourage customers to shop as normal which will help ensure the business can focus on the affected areas and helping stores that are currently closed clean up and re-open.

Our thoughts are with all those affected by last night's earthquake and our priority at this time is ensuring our staff are safe and affected stores are supported.

Stores that are currently closed for clean up or engineering assessment are;

  • Wellington region;
    • New World Railway
    • New World Porirua
  • Canterbury region;
    • New World Kaikoura
    • Four Square Kaikoura
    • Henry's Kaikoura
    • Four Square Cheviot
    • Four Square Culverton (due to open at midday)


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