It’s gold again for New World at the Readers Digest inaugural Quality Service Awards 2016
Foodstuffs' has triumphed at the Reader's Digest Quality
Service Awards winning gold once again for New World and silver for
PAK'nSAVE in the Supermarket category.
The independent survey asked more than 1,500 New Zealanders
to vote in an online questionnaire to decide the winners. Companies
were rated on their ability to deliver a personalised, reliable
service, to understand their customers, meet (or exceed)
expectations, and make the whole shopping experience quick and
Steve Anderson, Managing Director, Foodstuffs New Zealand,
says that winning the service medals for a second time is a
"The New World team has been working hard to ensure
customers feel welcome and enjoy their shopping experience whilst
in our stores. This award is direct recognition from our customers
that we are meeting, and hopefully exceeding, their expectations on
a daily basis," he says.
"And PAK'nSAVE consistently offers New Zealand's the lowest
prices for their groceries and customers also appreciate the can-do
attitude of our friendly staff."
"Our stores are committed to putting our customer's needs
first. We pride ourselves on having fantastic staff with the
knowledge, passion and expertise in food to ensure we are meeting
all the needs of our customers," says Anderson.
Anderson says, "Thank you to our customers for letting us
know that we are doing a great job. We are truly delighted to have
won these awards once again and this result will continue to
encourage our team across the country, to reach for even higher
standards of service excellence next year."
New World and PAK'nSAVE stores are 100 per cent owned and
operated by New Zealanders and we continue to strive to be a
positive part of the communities in which we operate. This includes
employing local staff, supporting schools and community groups
wherever possible, as well as supporting home-grown products and
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