New World joins forces with the Student Volunteer Army to assist elderly and vulnerable customers with contactless grocery deliveries
New World is joining forces with the Student Volunteer
Army to help get grocery supplies to elderly and vulnerable New
Zealanders who are unable to leave home while the country is in
Alert Level 4 of the National Pandemic Plan.
The service, which was piloted at New World Ilam in Christchurch,
enables customers who are elderly, or who are potentially more
vulnerable to the COVID-19 virus, to select and pay for their
groceries via a custom-built website, or call in their order to a
specially set up call centre. A local member of the Student
Volunteer Army will then shop for, collect and deliver their
groceries direct to their door.
"We wanted to do something that will help our elderly and
vulnerable keep themselves safe from COVID-19 during this difficult
time," says Sam Johnson, Founder of the Student Volunteer
Army. "We've got the call centre set up, we've been training
Student Army volunteers up, we've piloted the service at New World
Ilam and we're ready to roll. The delivery service is completely
contactless, so we minimise the risk to our elderly and vulnerable
at every stage of the shopping process and while volunteers are
shopping, they will be adhering to the strict physical distancing
protocols in place at New World."
New World will be donating funds to the Student Volunteer Army to
enable the scaling of the service across Aotearoa; supporting the
cost of managing the rollout of the support service.
Steve Anderson, CEO Foodstuffs South Island says, "We all need
to be looking out for each other right now and this is a great way
we can collaborate with the Student Volunteer Army to support our
elderly and vulnerable customers to get their grocery supplies,
while making sure they stay safe, at home."
The new service is already up and running from New World Ilam in
Christchurch with more New World owner operated stores joining in
Auckland and Dunedin this week. Access to the service is via https://sva.org.nz/.