COVID-19 Update - FAQs
We're proud to stand with New Zealanders and celebrate
the elimination of COVID-19, and a return to shopping normally for
our stores, teams and most importantly, our customers.
Are store opening hours back to normal?
Some of our stores temporarily adjusted their opening times
during Levels 4-2, most will be back to normal in Level 1. You can
check your current store opening hours online.
Will you be continuing with enhanced hygiene practices?
Yes, the robust cleaning and sanitisation processes for
high-touch areas and objects such as checkout conveyor belts,
self-checkouts, doorknobs and trolleys remain in place at Level
Will I be required to keep physical distance in
Now we're at Level 1, customers are no longer required to keep
2m physical distancing in store.
Will I need to queue to get into the store?
At Level 1 we're not required to physically distance or restrict
the number of people in the store at any one time, so it's really
unlikely you'll encounter a queue to get into a store.
Will the plastic screens at checkout stay in place?
We're leaving the plastic screens up during Level 1, we do plan
to remove them once we're clear of the Levels.
Will all departments be open in the store?
Yes, our bakers, butchers, seafood, and deli serve overs are all
back to operating normally.
Can I bring my own container or reusable hot drink cup to
Good news. If your store previously accepted BYO containers and
reusable hot drink cups, you can now bring them with you to store
during Level 1.
Can I shop with friends and family?
Yes! At Level 1 you can shop at the supermarket with whoever you
Will I still be able to use the government app for contact
Yes, it's recommended we all continue to keep a record of where
we've been during Level 1, so we'll be keeping the Ministry of
Health QR codes on display for customers to use.
Can I bring my reusable bags into the store?
Absolutely. Reusable bags can now be brought into the store with
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