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COVID-19 Update - FAQs
Foodstuffs NZ

FAQs

What is Foodstuffs doing to respond to the COVID-19 situation?

We are continuing to monitor the situation and have formed an internal group to make sure we're prepared to respond if the situation in New Zealand becomes more serious.

What do I do if key products I need aren't in stock?

We would suggest you come back in a day or so as there is a good chance the product is moving through the system from the supplier via the distribution centre to the store. Additionally, staff in-store may be able to give you a steer on timings.

Are we having stock issues?

If customers continue to shop normally stores will have no issues providing the usual range of products. We would ask all New Zealanders to resist the urge to stock up as this simply puts unnecessary pressure on stores.

Do you have hand sanitiser and face masks?

Since the coronavirus has emerged globally, the demand for hand sanitiser and face masks has significantly increased around the world. Some stores may be completely out of stock and others may have quantity limitations in place. We are continuing to work closely with vendors to secure as much stock as possible, and exploring sourcing new brands to fill the gap, but volumes are limited due to international demand.  If a customer's local store is sold out of the antibacterial products they are looking for, we ask for patience as we secure more stock and get it on store shelves. Advice from the Ministry of Health is that washing your hands thoroughly with soap and water often (for at least 20 seconds) is the best way to keep yourself healthy.

What plans do you have in place to protect shoppers and staff?

At store and throughout the supply chain, staff are across all health and safety protocols as advised by the Ministry of Health to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.

We're working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.

We would like to stress that none of these measures are being used to replace good hand washing techniques and personal care as advised by the Ministry of Health - the health measures outlined by the Ministry are the best way for the public to protect themselves. These measures can be found here.

 What kind of cleaning do you have in place to stop me getting sick?

At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.

We're working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.

Are staff required to sanitise their hands? And how often?

At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices and frequent hand washing. Our checkouts are sanitised regularly throughout the day and again if any spills and leaks occur. 

What cleaning is being done for trolleys and baskets?

We're working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.

Are you providing antibacterial wipes and/or hand sanitiser for staff or customers?

We're working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.

At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices and frequent hand washing. Our checkouts are sanitised regularly throughout the day and again if any spills and leaks occur.

 

 

 

 


 

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